From red tape to black tape (the Telegraph)
08 Jan 2007 - LP
According to the the Telegraph, HMRC has spent £7m on telling staff how to tidy their desks. This is part of a programme called Lean, introduced by consultants Unipart to improve the performance of civil servants more used to dealing with red tape. Some staff have reportedly black tape fixed to their desks to mark where items should be placed....
How can we be convinced the HMRC is fit for purpose if it needs to be told such things at the taxpayers cost?!?
Topics: Bureaucracy
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